Service Level Management White Papers
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Overview ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management (ITOP) project. Exigo Consulting conducted an in-depth IT Infrastructure Library (ITIL) maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed HP Service Manager 7, a fully integrated IT Service Desk, and several HP management modules.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | July 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSS11 things to consider for File Virtualization
DownloadAs organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...
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From Trust to Process: Closing the Risk Gap in Privileged Access Control
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a trust-based system to...
