Customer Support Services White Papers
Quatrem Establishes Superior Customer Service to Increase Client Satisfaction
Overview Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. The challenge was to provide customer service agents with a centralized tool and streamline call processing and customer request processes through a common tool shared by all users. Quatrem deployed Oracle CRM On Demand at the customer service center to handle level-one requests, and at approximately 100 business expert offices for level-two requests and freed the organization from having to maintain the CRM application on site, using the hosted model of Oracle CRM On Demand to launch the customer service project.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | August 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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