Call Center - Contact White Papers
Avaya's Approach to Next Generation 911
Overview This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of the latest technology, and gain greater cost efficiencies without a complete solutions overhaul. To that end, it has assembled the Avaya Public Safety Communications Solutions - integrated, communications software, hardware and services from Avaya and its ecosystem partners - to help emergency call systems update analog architectures to support advanced technologies. These solutions deliver a number of benefits for 911 centers and the people and communities they serve. NG911 for the PSAP is available and with careful planning, some or all NG911 elements can be integrated quickly and economically.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | June 2009 | ||
| Format | White Papers | ||
| Topics | |||
Contact Centres: Optimum service at optimum cost
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When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge
Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software...
From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of...



