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Cost Control - Risk Mgmt. White Papers

Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy

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cost control - risk mgmt.

Overview The ongoing global economic recession has left no business, budget or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale. That sets expectations that IT organizations will remain lean, yet deliver high-quality services and support. This service-centric visibility will give them the "Heads Up" needed to avert developing IT issues that present risk to service delivery and the insight needed to quickly fix issues and regain service quality when it is compromised.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	April 2009
Format	White Papers
Topics	Cost Control - Risk Mgmt.

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