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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
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Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
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As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
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If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
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Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after
your business'. And in a relatively short time the company...
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Mitsubishi Caterpillar Forklift Europe (MCFE) is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE...
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Sportsnet Holidays needed a Customer Relationship Management (CRM) solution to handle data that was spread among 220 separate databases. Sportsnet implemented Microsoft Dynamics CRM, which dramatically improved customer service, business...
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Culver Franchising Systems, Inc. (CFSI) owns eight Culver's restaurants and franchises 373 others. Getting information to make decisions involved highly manual reporting processes that bogged down staff and franchise business...
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ValMark Securities' insurance business was handicapped by an inflexible third-party Agency Management System (AMS). Managers were forced to use a report database populated with day-old data to run the business....
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Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
CodeWeavers' software is based on Wine, which creates a Windows compatibility layer on top of Linux and Unix operating systems. The combination allows administrators to set up a Linux server running applications such as Word and Outlook, which can...
The package also works with Microsoft's Outlook email client to simplify the electronic exchange of documents for review and comment. WordPerfect uses a simplified licensing scheme that allows a single user to install the software on multiple...
With Outlook implemented on both the smart phone and PDA, it is synchronised with Exchange server every hour so that he can switch between devices without losing track of correspondence. The applications Steve uses are all mobile-enabled, from the...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
The software maker said there is a "compatibility issue" between the XP service pack and Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. The glitch also exists between Microsoft Dynamics RMS and Windows...
Microsoft's Dynamics CRM is starting to be used for more than just the traditional sales and marketing, according to the company. Gary Turner, product group director for Microsoft Dynamics, told silicon.com: "What we see… is businesses that are not...