Infrastructure Management White Papers
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Overview Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in development, or available to customers. One wouldn't know the recurring or nonrecurring product costs, the prices, or the sources of products and component assemblies. How could one even determine the support resources required for each product or the product's warranty options? This paper describes the IT Infrastructure Library (ITIL) Version 3 (V3) approach to service portfolio management. It examines the various components of the service portfolio, such as the service catalog. In addition, it discusses technologies available to develop and manage the service portfolio and to leverage the information contained in the catalog.
| Publisher | BMC Software | File Format | |
|---|---|---|---|
| Date Published | November 2008 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSGreen IT: Reducing your Carbon Footprint with Citrix
DownloadGoing green has become an imperative, not an option, for companies facing the new reality of balancing business objectives with dwindling environmental resources. Limited energy supply and skyrocketing costs are...
Security Beyond Corporate Boundaries: Using Citrix Application Delivery to Protect Corporate Information Anywhere Business Happens
Ironclad security has become the Holy Grail for companies looking to protect corporate and customer information at large in the modern enterprise. The move toward greater data distribution -- thanks...
Identity and Security Management and Strong Information Technology Goverance
A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution should ensure foolproof and accurate measurements of policies and practises across the enterprise. This IDC...
The End of Application Deployment: Virtualised Applications Streamline, Secure and Manage Your Business
Hundreds, even thousands, of applications serve as the life blood of each of today's distributed global enterprises - at use in more places and in more ways than ever before....
Accelerating Microsoft Windows Vista Migrations with Citrix XenApp
For many organisations, migration to Microsoft Windows Vista is not a question of "if" but "when." This inevitability is causing companies to start asking the difficult questions. This white paper...
