Service Desk Efficiency Through Self-Service
Overview The attendee of this webcast will learn how to reduce call volumes to the service desk by providing the customers with a self-service interface where they can both request services from a published catalog and possible fix their own issues through an easy to use knowledge base.
| Publisher | BMC Software | ||
|---|---|---|---|
| Live Date | 17th October 2007 00:00 UTC | ||
| Format | Webcast | ||
| Topics | |||
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