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Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs through a project's...
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Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can...
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Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll...
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In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a trust-based system to...
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WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make it an ideal platform for...
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The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
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Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management...
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The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This...
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Experts agree that people and process failures cause 80 percent of downtime. The attendee of this webcast will learn about new functionality in Release Management, Change Impact Analysis and Collision...
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The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This...
BMC Software plans to extend its identity management software with better management tools. BMC on Thursday said it will incorporate technology developed by Business Layers, a Rochelle Park, New Jersey-based company, into its existing Control-SA...
Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). When it comes to project management, what separates the wheat from the chaff?
Because each organisation is different, there is no clear roadmap to effective service management. In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound...
The likes of BMC and CA are taking the lead in trying to simplify what Itil is all about. All of a sudden, the likes of BMC, CA, HP and IBM started to show a great deal of interest in Itil. Likewise, BMC's 'swimlane' diagrams take process flows and...
Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...
While development is currently at a very early stage, BMC Service Desk Express on Force.com is expected to emerge as a full product during the second quarter of 2010. BMC Software and CA have both teamed up with Salesforce.com to produce...