How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk
Overview BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user actions, screen events, system and application information as well as configuration and performance information - at a time that is convenient for the user. BMC Desktop Capture automatically attaches the recording to the Remedy incident that support analysts can play back, just like a DVD, to get an accurate view of the incident. The presenter of this webcast gives a peek of BMC Desktop Capture and the attendee will learn how it can help to reduce incident documentation time, minimize end-user disruptions and reduce phone support call volume.
| Publisher | BMC Software | ||
|---|---|---|---|
| Live Date | 3rd March 2009 00:00 UTC | ||
| Format | Webcast | ||
| Topics | |||
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