Outsourcing White Papers
Creating Outsourcing Success: Avoid the Pitfalls and Gain Competitive Advantage Through High-Impact Customer Communications
Overview Today, outsourcing is a strategic initiative in many organizations and includes vital aspects of the business such as IT, Human Resources, Call Center, Manufacturing and Accounts Payable. This paper focuses on outsourcing another critical area - customer communications. These are the multi-channel communications that help companies acquire new customers; welcome and on-board those customers service them and cultivate their loyalty. While most outsourcing strategies have a primary goal of saving money, if done right, the benefits can go far beyond lower costs. Outsourcing customer communications can be an effective way to bring world-class capabilities to organization that can impact both sides of the profit equation - cost savings and revenue growth.
| Publisher | Xerox | File Format | |
|---|---|---|---|
| Date Published | June 2007 | ||
| Format | White Papers | ||
| Topics | |||
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