ROI - TCO White Papers
Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions
Overview Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within their datacenters using Commercial Off-The-Shelf (COTS) software. The objective of this paper is to present the reader with general guidelines for developing a TCO comparison for two types of enterprise implementation: a customized software solution and a SaaS solution. Comparing the Total Cost of Ownership (TCO) for each approach will enable the decision maker to choose the best approach. Under the build-it paradigm, it is assumed that the cost to develop a new application is equal to the cost of the software package purchased. After all, the IT personnel who would customize the software solution were already considered an allocated expense item in the IT budget.
| Publisher | Compuware | File Format | |
|---|---|---|---|
| Date Published | December 2008 | ||
| Format | White Papers | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
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3 Strategies for Reducing IT Support Costs
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The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre
This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...



