CRM Software White Papers

Qualitrain Express Centralizes Sales and Marketing Information and Increases Sales Closings by 20%

Overview Qualitrain Express wanted to centralize all sales information including prospects, clients, accounts, and contacts, to extend visibility and improve oversight of sales procedures and create an operating model for sales agents to effectively follow up on sales opportunities. The challenge was to provide indicators and analytical reports to facilitate monitoring the effectiveness, design, and cost of marketing campaigns. Qualitrain Express implemented Oracle CRM On Demand, Siebel Sales, and Siebel Marketing, centralizing sales information and improving visibility, administration, oversight, and follow-up of sales and created a consolidated model for sales agents, facilitating recording client visits and making timely business decisions.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedJuly 2009
FormatCase Studies   
Topics

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When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

  • Publisher:
  • HP

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Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...


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