Download
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Download
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
Download
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Download
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
Download
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after
your business'. And in a relatively short time the company...
Download
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service:
Lack of visibility to track workflow, manage workload and access orders
Low productivity
Errors...
Download
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to its reputation as an industry...
Download
Intelligent automation technology offers businesses the ability to eliminate the inefficiencies of manual document management within the purchasing process, including automated bundling of purchasing document packages, validation workflow for approval...
Download
Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor efficiency...
Download
Recent research by IDC, a premier information technology research provider, has found that companies who have implemented Document Process Automation (DPA) solutions like Esker DeliveryWare report significant competitive advantages in...
We've already seen some evidence of this with the development of IBM's web hosting business into IT as the fifth utility and an evolution of the ROI strategy with IBM's Optimisation Programme. Soft to create a single web services infrastructure...
It remains confident that the DVD rental business will be successful but admits establishing it posed new challenges for the company - not least of all the fact a company which prides itself on a low returns rate in its core business had launched...
Information on what the organisation is doing - sales quotes, contracts, maintenance requests, orders, casework records - is recorded in a number of ways but often in documents. Features such as workflow management, version control, document...
Many businesses do not even know how many printers they have, how many pages are printed daily, the operating costs or the total printing cost across the enterprise. There are several reasons why organisations have so little insight and control.
By adding telephone functionality to HTML pages, innovative software developers are about to give your browser a voice. According to Ribbit, the walled garden model of the past must make way for a web-based, Flash-enabled world that is not bound to...
These services can provide organisations with visibility into their print costs very quickly through the use of discovery and remote monitoring tools which can provide insight into what is being printed, where and by whom.
Did you find this white paper useful? 
White Paper RSS
