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Business Service Management From the Bottom Up: Managing IT Infrastructure for Better Business Outcomes
Overview Every business wants to succeed - and in today's business world, success increasingly depends on the effectiveness with which a business can wield information technology to respond to market changes and seize emerging opportunities. Such an alignment, however, requires IT to be able to conceive of itself and what it does in business terms. For IT technicians, help desk operators, and domain area experts, this is a persistent challenge - one that's exacerbated by the tools typically deployed to manage the IT infrastructure. These tools tend to keep IT in the periphery of the business - where the focus remains on things such as router speed and application uptime rather than on the health of the services that the business depends on to serve its customers.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | White Papers | ||
| Topics | |||
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