ROI - TCO White Papers
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Overview Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of management suites that made up its combined ICT (Information and Communications Technology) infrastructure. KBC embarked on a detailed analysis of 300-400 system requirements which spanned console integration, system uniformity, and automated workflow. Peregrine ServiceCenter, now part of HP software, was selected in 2001 to create a unified system which can deliver global management with local delivery. Leveraging the open architecture of HP software and its IT Service Management (ITSM) principles, KBC has created an end-to-end solution which better utilizes resources through workflow automation, and improved incident and change management.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | November 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre
This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...
