Infrastructure Management White Papers
PT Excelcomindo Improves Service Quality With Comprehensive Network Fault and Performance Management Systems
Overview PT Excelcomindo Pratama (XL) is one of the largest mobile operators in Indonesia. To be the preferred information and communication technologies provider through-out Indonesia, XL must be able to meet customers' communications needs any-time, anywhere and deliver outstanding service quality at all times. To achieve this XL needed an integrated and comprehensive network fault and performance management system that would help staff proactively detect network problems and understand performance in real-time of its multivendor network infrastructure including legacy and next-generation elements. Following a comprehensive review, XL chose IBM over HP to support its network management initiative. IBM teamed with its Business Partners Fastwire and Niaga Prima Paramita to implement a fault and performance management system based on IBM Tivoli Netcool software.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | August 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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