Customer Support Services White Papers
Sun Rises Higher With Advanced Customer Services
Overview When the earth revolves around, people are obviously doing something right. At least that's how the folks at Sun Microsystems must be feeling lately. After several challenging years, the Silicon Valley icon regained market share in 2006, launched several new products and services, and formed a strategic partnership with Intel. With all the positive news, it appears Sun's star is once again on the rise. Helping to fuel that rise is Sun's company-wide upgrade to Oracle's E-Business Suite 11i, from procurement to payroll and beyond. Recognizing that great software also needs great support to drive upgrade success, Sun turned to Oracle's Solution Support Center, one of Oracle's Advanced Customer Services, to take on the task.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
