Download
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
Download
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
Download
Find out how to implement HP Performance Center quickly to enable a performance COE.
Download
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Download
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...
Download
Watch the free, on-demand video whitepaper to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications...
Download
DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate...
Download
Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized...
Download
This white paper examines six challenges, or imperatives, that every chief sales officer faces in the current environment, and provides recommendations on how to most effectively address and convert these...
Download
Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and...
In a report entitled Last Orders, analysts at Goldman Sachs warned that the US communications industry was suffering from a severe recession, which had yet to hit Europe. PC vendors are waiting for the P4 chip from Intel and Microsoft's Windows XP...
Brendan Barber, TUC General Secretary Elect, said: "We have been waiting more than a year for a code of practice. It also provides clear guidance on how the Data Protection Act 1998 (DPA) regulates employers' use of email and internet monitoring...
Meanwhile, there are several other security vulnerabilities in Microsoft products waiting to be fixed. Windows users can protect themselves by following the guidance Microsoft gives in its advisory, switching to a non-Microsoft web browser, or...
Government IT chiefs have long been waiting for some sign that their political masters care about technology. It's time the public sector paid more attention to the real experts - instead of waiting for politicians to reinvent the wheel or the abacus.
In the US however, some customers chose instead to walk away from the company, prompted by what Sarma described as the "double whammy" of an IT spending slowdown caused by the recession, coupled with the revelations of financial irregularities.
For several quarters now, smartphones have represented the fastest growing segment of the mobile market, and this has been in spite of a global recession. Analysts believe the trend is the result of many consumers waiting to upgrade their phones...