Customer Support Services White Papers
Cautious Growth: Tending to Your Core Business
Overview When CEOs who are content specialists start or take over a company in their field, they can often become so involved in day-to-day operations that they lose sight of the other half of their mission: to formulate long-term strategy. However, the opposite can also occur: a visionary CEO can become so involved in planning for tomorrow that he or she over-delegates the business of today. This ExecBlueprint discusses how to maintain a balance between your company's present needs and future prospects. The key is to work at growing and sustaining the company at the same time. Not only, therefore, must growth plans be carefully developed and tested, today's CEO should also not fail to serve present customers as well as seek out growth opportunities in its main line of business. Throughout this process, the authors remind us, the company should also endeavor to focus on quality, treat its employees fairly, and give back to its community.
| Publisher | SkillSoft | File Format | HTML & PDF |
|---|---|---|---|
| Date Published | June 2009 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 7 out of 10 users found this white paper useful
White Paper RSS3 Strategies for Reducing IT Support Costs
DownloadAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
