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Help Desk White Papers

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Overview Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.

Further White Paper Details
Publisher	IBM	File Format	HTML
Date Published	June 2009
Format	Resource Center
Topics	Help Desk, Customer Support Services, Web Development and Design, Cost Control - Risk Mgmt., Strategic Planning

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Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Publisher:
NTRglobal

Tags:
help desk

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

Publisher:
Citrix Online

Tags:
help desk

9 Management Practices for Exceptional Webinars

Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...

Publisher:
Citrix Online

Tags:
help desk

eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences

Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.

Publisher:
IBM

Using Proactive Alerts in HP Web Jetadmin

HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...

Publisher:
Hewlett-Packard (HP)

Tags:
help desk

Dell tops customer satisfaction charts

A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.

Channel:
Desktops

Technology is core 'DNA' of successful businesses

Low-performing firms focus on a narrower range of financially-driven output metrics and are dominated by bureaucratic process and internal structure rather than customer satisfaction or end product. A lack of innovation and investment in R&D also...

Channel:
CxO Extra

Happy customers, better bottom line...

The link between customer satisfaction and financial success is a lot more than anecdotal, according to a report released on Tuesday. The University of Michigan's American Customer Satisfaction Index, or ACSI, reflects US citizens' sense of...

IT's not broken but still needs fixing

in areas including measuring/reporting business performance, efficient business operations, customer satisfaction, supporting growth and innovation, and risk management, they give relatively high ratings on average.

Online retailers rated on customer satisfaction

Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...

Channel:
Retail & Leisure
Tags:
b&q,
hmv,
amazon

How to come up with big ideas

The external innovation portal The internal innovation portal Give your clients access to an innovation portal so they can feed in ideas about what they like and don't like - or how you could improve your product or service.

Channel:
IT Director

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