Call Center - Contact White Papers

The Top 10 Secrets to Using Data Mining to Succeed at CRM

Overview Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to initiate or improve CRM activities.

Further White Paper Details
PublisherSPSS File FormatPDF
Date PublishedJune 2009
FormatWhite Papers   
Topics

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From Voice over IP to Unified Communications: Simplify System Management

Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of...


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