Mining Text for Golden Service - What Value Glimmers Below the Surface?
Overview "Mountains of information" is a familiar phrase and an all-too-real challenge for manufacturing-based organizations, especially when it comes to text-based data. Drawn from numerous departments and functions - sales, service, production, engineering and purchasing, etc. - text-based data can often represent a perplexing dilemma: One accumulate a large volume of textual information and may recognize that significant value rests just below its surface, but may not know the best way to dig deeper, analyze it and reveal the true value it offers for improving product quality and service operations. Industry experts from Warranty Week, SAS and Accenture explain why a key to successful service chain management is the ability to use text mining as part of a larger framework for analyzing service and supply chain data.
| Publisher | SAS Institute | ||
|---|---|---|---|
| Live Date | 14th November 2007 00:00 UTC | ||
| Format | Webcast | ||
| Topics | |||
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