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VoIP - IP Telephony White Papers

Software Vendor Boosts Productivity for Contact Centers With Unified Communications

Tags:
voip - ip telephony

Overview Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well as new IM and video capabilities beyond existing voice and e-mail channels. Now ComputerTalk can use this unified communications solution to help its clients to increase productivity, efficiency, and ultimately, customer satisfaction.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	May 2009
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software, Call Center - Contact

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Tags:
voip - ip telephony

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voip - ip telephony

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Publisher:
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voip - ip telephony

Strategic Guide to Business Phone Systems:

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Publisher:
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Tags:
voip - ip telephony

Dell tops customer satisfaction charts

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Channel:
Desktops

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Channel:
Retail & Leisure
Tags:
b&q,
hmv,
amazon

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CCM can be either a suite of products or a unified platform, and capabilities typically include data integration for the access to customer information from systems such as ERP, CRM or content management systems to create a full customer profile...

Channel:
Applications
Tags:
customers,
erp,
crm

Beware the turf wars when merging comms

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Channel:
Unified Communications

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