Customer Support Services White Papers
Spanish IT Company Wins Projects, Reduces Costs With Technical Advisory Services
Overview IT services company Euclides Informacion, based in Spain, wanted to increase customer value and boost efficiencies when deploying Microsoft Dynamics. The company began working closely with Microsoft Partner Program Technical Advisory Services, which provides support and advice during implementations and helps the company develop best practices. Now, Euclides Informacion is winning up to two new projects a year and reducing costs.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | March 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
