Customer Support Services White Papers
Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
Overview Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management (CRM) solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has experienced year-over-year revenue growth of at least 100 percent for the past two years. Through CRM projects, Inetium helps customers differentiate themselves and present a unified image to their own customers. For instance, Inetium helped IGH Solutions, a large specialty printer, migrate from SalesForce.com to Microsoft Dynamics CRM. As a result, IGH Solutions has reduced costs, increased visibility into customer-related information, and improved its internal communication and collaboration.
| Publisher | Microsoft | File Format | HTML |
|---|---|---|---|
| Date Published | May 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 5 out of 7 users found this white paper useful
White Paper RSS3 Strategies for Reducing IT Support Costs
DownloadAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
