Customer Support Services White Papers

China Mobile Henan Co. Achieves Two-To Four-Fold Improvement in System Performance

Overview China Mobile Henan wanted to eliminate potential system risks to improve the availability of Oracle databases and Oracle E-Business Suite applications and improve the performance of the Oracle enterprise resource planning system. The challenge was to increase the efficiency of monthly and yearly accounting processes. China Mobile Henan engaged Oracle Advanced Customer Services to optimize performance and improve database and application availability and achieved a two-to four-fold improvement in system performance.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedApril 2009
FormatCase Studies   
Topics

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