Customer Support Services White Papers
China Mobile Henan Co. Achieves Two-To Four-Fold Improvement in System Performance
Overview China Mobile Henan wanted to eliminate potential system risks to improve the availability of Oracle databases and Oracle E-Business Suite applications and improve the performance of the Oracle enterprise resource planning system. The challenge was to increase the efficiency of monthly and yearly accounting processes. China Mobile Henan engaged Oracle Advanced Customer Services to optimize performance and improve database and application availability and achieved a two-to four-fold improvement in system performance.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | April 2009 | ||
| Format | Case Studies | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



