Customer Support Services White Papers

Who are my best customers?

Overview You want to know more about all your customersĀ—from the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer segment is critical to increasing business profits.

Further White Paper Details
PublisherSPSS File FormatPDF
Date PublishedJanuary 2004
FormatWhite Papers   
Topics

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

  • Publisher:

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

Virtual IT Revolutionises IT Support with Intel? vPro? processor technology

Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...


Quick Sitemap Links: