Switching White Papers
Beyond Connecting the Call: Empowering Corporate Strategy With Hosted IP-Based Contact Routing
Overview Progressive c-level executives recognize that technology is a key enabler for corporate strategy. Whether the strategy demands superior customer service, lower operating costs, extending the reach and value of the brand or consolidating operations, to a great extent, innovative use of technology is central to achieving corporate goals. Yet in many circumstances, IT has been unable to effectively align itself with changing business requirements. IT is challenged by the increasing scope and expense required to maintain the current legacy infrastructure and often lacks the resources to deliver game-changing innovation. This white paper is intended for business executives striving to understand the opportunity that SIP-based contact routing presents and how a hosted solution aligns this strategic organizational change with the requirements of both the business and IT.
| Publisher | Verizon Business | File Format | |
|---|---|---|---|
| Date Published | June 2008 | ||
| Format | White Papers | ||
| Topics | |||
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