CRM Software White Papers
Epicor Software Case Study: Anglican Retirement Village
Overview The Anglican Retirement Village (ARV) is using a leading edge Customer Relationship Management (CRM) system to create major efficiencies in administration and reporting. The ARV also needed to be able to tell, at a glance, how many vacancies they have at any given time and to report on statistical information about its residents. They soon realized their requirements are so unusual, they would have to customize a system. They chose Epicor Senior Living Solution as a flexible and easy to tailor solution that would integrate with their existing financial system, and had the ability to help them with customization and implementation.
| Publisher | Epicor Software | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle, explains the...
How to Improve Customer Service
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management...



