Groupware - Workflow White Papers
Epicor Software Case Study: Cold Jet, LLC
Overview Cold Jet, LCC is the pioneer in the research and development of dry ice blasting and dry ice production technology, setting the standard for quality, performance and reliability in the field. In 2003, however, the company found itself with a disconnected array of systems for inventory and production, sales, finance, and the California plant, which used different information systems implemented when the plant belonged to a competitor. Weekly updates between production and accounting systems proved time consuming and fraught with errors. Something had to be done. With the help and advice of a consultant, Cold Jet evaluated several alternatives and selected Epicor Vantage to be the one repository of all the company's information.
| Publisher | Epicor Software | File Format | |
|---|---|---|---|
| Date Published | December 2007 | ||
| Format | Case Studies | ||
| Topics | |||
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
BlueWorks: The easy on-ramp to Business Process Management (BPM).
With BPM BlueWorks from IBM®, it's never been easier to get started with BPM. Using cloud-based processes and strategy tools, BPM BlueWorks allows you to capture and collaborate on BPM...
Supporting Employees Anytime, Anywhere
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology
IBM Web Seminar: Dynamic Process Change to Optimize Cost and Agility.
Tune into this Web Seminar to hear BPM industry analysts, Dr. Bruce Silver and Amy Lipton share how dynamic BPM powered by the IBM® Smart SOATM approach can help you...



