Service Level Management White Papers
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Overview Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable investment in technology, including CRM software. With such rapid growth and increased numbers of personnel, the firm has continued to invest in its IT infrastructure. The company has placed significant emphasis on developing a 'Follow me' environment in its new headquarters located in Spinningfields, Manchester, following a company relocation from five disparate offices in the city. At the heart of this new working environment is IT and to support the systems that are so critical to its business operations, Halliwells has invested in Hornbill's Supportworks IT Service Management (ITSM) software.
| Publisher | Hornbill Systems | File Format | |
|---|---|---|---|
| Date Published | July 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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