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The Elusive Work-Life Balance: Five Steps to Achieving Harmony With Workforce Management
Overview The familiar terms 'flexible working' and 'work-life balance' hold different meanings for different people. For an employer, flexibility often means a way to ensure staff availability at right times to meet customer demand. To the employee, flexibility usually means freedom to pursue outside interests, whether leisurely pursuits or family commitments and to schedule work around these activities. As a result, there is a daily battle of managing the conflicts between staff preferences and business need. This is particularly relevant for the ubiquitous contact center industry in which working mothers are the largest employee group and nearly seven out of ten agents prefer to work flexible hours. This paper will explain how flexibility and work-life balance-for both employee and employer-can be achieved in five steps with Workforce Management (WFM).
| Publisher | GMT | File Format | |
|---|---|---|---|
| Date Published | November 2008 | ||
| Format | White Papers | ||
| Topics | |||
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