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Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
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With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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Read about building a Quality Center of Excellence.
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Find out how to implement HP Performance Center quickly to enable a performance COE.
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Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
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Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. This webcast covers mobile options, including Windows Mobile solutions, zero-footprint mobile deployments, and...
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Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide...
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The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
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Catalyst Paper is one of North America's largest manufacturers of mechanical paper, producing more than 2.4 million metric tons of paper products per year. Despite the company's success, salespeople found...
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The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field...
A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
in areas including measuring/reporting business performance, efficient business operations, customer satisfaction, supporting growth and innovation, and risk management, they give relatively high ratings on average.
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
Microsoft's Dynamics CRM is starting to be used for more than just the traditional sales and marketing, according to the company. Gary Turner, product group director for Microsoft Dynamics, told silicon.com: "What we see… is businesses that are not...
In a poor economy, some budget PC brands are finding its customers are happier than ever, according to this year's instalment of the American Customer Satisfaction Index (ACSI), an annual study completed by the US University of Michigan each year.