Customer Support Services White Papers
8 Trends of Successful CRM Projects
Overview CRM projects can be a success and do not have to be over budget, amassing resources and time indefinitely. CRM projects do not have to be lengthy implementations if the big-bang approach is ruled out and an approach that is manageable and can be handled in as little as three to six months. Executive leadership and business stakeholders can use the aforementioned trends experienced across multiple CRM implementations to ensure they are traveling down the highway of CRM success.
| Publisher | TSG One Stop | File Format | |
|---|---|---|---|
| Date Published | June 2008 | ||
| Format | White Papers | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...



