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Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
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With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
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Read about building a Quality Center of Excellence.
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Find out how to implement HP Performance Center quickly to enable a performance COE.
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Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
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With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world's largest tree-planting...
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Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting...
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Mitsubishi Caterpillar Forklift Europe (MCFE) is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE...
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This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
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For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM...
Microsoft's own development tools are geared at Windows developers. In the past several months, Borland has been looking to parlay its popularity with developers and gain greater visibility with those higher-level executives who make buying...
The software maker said there is a "compatibility issue" between the XP service pack and Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. The glitch also exists between Microsoft Dynamics RMS and Windows...
Find out what's hot on the top tech execs' agendas for 2008…
♦ Video: CIO Agenda 2008
♦ Naked CIO: The true cost of IT
♦ Why IT must escape the belt-tightening
♦ Cost-cutting tops CIO priorities
♦ Recession fears hit IT...
MPS can offer cost reduction along with improved efficiencies in the short and long term. When combined with 'follow me' printing - whereby documents are printed only once a user authenticates the job at the device using an authentication code...
In a nutshell, the monitoring and management software, best practices, service level agreements (SLAs) and operational processes required to manage all this have to be geared up to measure business service outcomes because, for externally provided...
This is especially true in the current economic climate, when business cases have to go way beyond the softer benefits that UC offers around productivity and work/life balance. Businesses have been slow to adopt unified communications, but Freeform...