Customer Support Services White Papers
The ASEAN Retail Banking Agenda
Overview Banks need to align and integrate processes across channels and the various entities of the entire organization, while leveraging IT to deliver a customer-centric experience. The customer-centric approach is the most effective way to attract and retain clients, while continuing to expand business through related products and services. As banks look to expand in retail banking, they can leverage their knowledge from various markets along with robust back office infrastructure to better serve customers. Banks across the ASEAN region are recognizing the value of the customer, and are evolving toward increasingly customer-centric models.
| Publisher | Infosys Technologies | File Format | |
|---|---|---|---|
| Date Published | January 2009 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 5 out of 6 users found this white paper useful
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
