Customer Support Services White Papers
The ASEAN Retail Banking Agenda
Overview Banks need to align and integrate processes across channels and the various entities of the entire organization, while leveraging IT to deliver a customer-centric experience. The customer-centric approach is the most effective way to attract and retain clients, while continuing to expand business through related products and services. As banks look to expand in retail banking, they can leverage their knowledge from various markets along with robust back office infrastructure to better serve customers. Banks across the ASEAN region are recognizing the value of the customer, and are evolving toward increasingly customer-centric models.
| Publisher | Infosys Technologies | File Format | |
|---|---|---|---|
| Date Published | January 2009 | ||
| Format | White Papers | ||
| Topics | |||
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