Customer Support Services White Papers
Championing the Customer Cause at the Bank
Overview Customer management at banks is here to stay. So are customer strategies and strategies to manage shifting demographics. While banks have woken up to the fact that there is enough empirical evidence to suggest that customer centricity has a strong impact on the survival and success of banks, they cannot afford to take too much comfort in that. The increasing diversity in demographics even within a local region is opening up a whole new world of challenges. Progressive banks would do well to capitalize on some key initiatives including - taking customer management and related issues straight into the board room, charting robust customer strategies and effectively managing shifting customer demographics. That by itself would be a big step forward.
| Publisher | Infosys Technologies | File Format | |
|---|---|---|---|
| Date Published | January 2009 | ||
| Format | White Papers | ||
| Topics | |||
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