CRM Software White Papers
Improving CRM Investments: Optimizing the Customer Life Cycle With Intelligent Marketing Automation
Overview The technology evolution is replacing live human interaction. GPS systems give better directions than a passenger with a map. Elementary schools have changed their curriculum to better prepare students for the day computers become smarter than human beings. Many people spend more time with their cell phones, iPods and Blackberries than with other people. And yet most people feel more connected to their friends and families today, than they did before the advent of mainstream technology. CRM systems promise results through improved communication with prospects and customers, yet most companies are still struggling to figure out how to make that happen and to realize a return on the investments made in these systems.
| Publisher | Engagement Systems | File Format | |
|---|---|---|---|
| Date Published | January 2009 | ||
| Format | White Papers | ||
| Topics | |||
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...



