Customer Support Services White Papers
Banque de France Deploys Customer Services Solution to Improve Accounting and Purchasing
Overview Banque de France wanted to provide ability to host a high-performance, highly available data warehouse for all European central banks and eliminate rising technical risks due to old software versioning, unexpected outages, and delays for system upgrades. The challenge was to deploy advanced IT features - including incident recovery, identity management, and centralized systems supervision - to better support business needs and reduce costs. Enhanced Banque de France's availability and performance through customized support and system optimization recommendations were provided by Oracle Advanced Customer Services.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | April 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 3 out of 5 users found this white paper useful
White Paper RSS3 Strategies for Reducing IT Support Costs
DownloadAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
