Customer Support Services White Papers
Sangfei Communications Achieves Accuracy, Efficiency, and Customer Satisfaction Goals
Overview The agreement with Philips, in addition to a growing original equipment manufacturing business, prompted Sangfei Communications to review its product lifecycle management processes to see if there were ways to improve efficiency. This would enable the company to meet rapidly changing market demands, manage increasingly complex product lines, shorten the production lifecycle, and improve customer service. Sangfei Communications implemented Oracle's Agile Product Lifecycle Management with help from Oracle Certified Partner Ares International. The solution enabled Sangfei Communications to meet the three goals it set at the start of the project: enhanced data accuracy, increased efficiency, and improved customer satisfaction.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | March 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful?
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
