Customer Support Services White Papers
Web Base Customer Portal Built on Microsoft .Net 3.5 Platform, Helps Insurance Industry Giant With Customer Retention and Brand Management
Overview The Client is a leading financial conglomerate, offering complete financial solutions that encompass every sphere of life. To remain one of the fastest growing insurance companies, despite increasing competition and a changing market, the client seeks to deliver the broadest product portfolio and highest standards of customer service and so needed a high performance customer portal that would increase customer loyalty and retention. They needed a comprehensive, web based solution to accelerate operational processes. Based on the latest Microsoft .Net 3.5 framework and with a multi-box deployment in a Windows 2008 environment, Fulcrum developed the portal to integrate with legacy IBM systems and provided on hand visibility for the insurance agents to track Service requests posted by customers and follow up on them.
| Publisher | Fulcrum Logic | File Format | |
|---|---|---|---|
| Date Published | September 2008 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 0 out of 1 users found this white paper useful
White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
