CRM Software White Papers
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
Overview As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor intensive, manual complaint management process. The process of documenting, analyzing, tracking, responding and reporting on patient complaints was consuming employee productivity, keeping employee hands in filing cabinets when they could be administering extra care to the people who needed it most - the patients. CDC Respond has revolutionized Patient Relations, significantly impacting the hospital's strategy to increase patient satisfaction and safety levels and enhance public awareness of their position as the area's premier healthcare provider.
| Publisher | CDC Software | File Format | |
|---|---|---|---|
| Date Published | January 2009 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 0 out of 1 users found this white paper useful
White Paper RSSTurning customer interaction into profitable relationships
DownloadEffective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...
