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Read this comprehensive report from The Butler Group on the Pitney Bowes Business Insight e-Messaging solution. e-Messaging enables high-volume delivery; helps personalise messages; analyses the aggregated delivery and response status;...
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Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The...
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Bopup IM Suite is a secure real-time communication software designed to provide efficient and private Instant Messaging (IM) over networks of any size. This software is based on a client/server...
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Duralee is a 400-person, fast-growing decorative fabrics company. When CIO Bill Kelly joined the company, he knew he'd have to switch out its
aging messaging infrastucture and assumed he'd go with...
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Dynamic communications solutions that enable the real-time flow of information and knowledge in clinical and administrative workflows can dramatically reduce the time between a patient event and its outcome. When...
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Alaska-based Alutiiq offers services such as construction, security, and training for government-funded and privately funded projects around the world. The company has 6,200 employees operating out of multiple locations that...
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Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communications Server 2007 R2. With this solution, the ISV's clients gain presence awareness for their agents, as well...
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The City of Cape Town needed to optimize its technology infrastructure to support the many strategic initiatives laid out in its five-year plan. It identified several areas - such as...
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Bouygues Telecom wanted to improve collaboration among its employees, who are dispersed across many locations. The company's open source unified communications solution didn't integrate well with existing applications, so Bouygues...
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Sporton International Inc., the largest certification company in Taiwan, is privy to some of the most sensitive trade secrets of its customers. Sporton employees send 100,000 instant messages daily, but...
The instant messaging war between AOL and Microsoft took a bizarre twist last week when Microsoft admitted that one of their programmers posed as an independent consultant in order to discredit AOL's instant messaging technology.
Should the use of IM, or countless other technologies, depend on corporate policies? What does that kind of imposition say about a company, about bosses and their staff? Martin Brampton wonders… Corporates are being warned that employees are using...
Google said: "Email is an example of a federated network that enables people to communicate with one another, regardless of their email provider. Google said it is backing efforts to create full, open interoperability, which it called federation.
Microsoft, which has high hopes that the convergence of voice and data networks will allow it to get into the unified communications market, is ready with its first test software for running business phone systems.
In another clear sign that Microsoft sees the threat posed by its traditional business moving online, the company is readying a rival to Google's Documents and Spreadsheets. The software maker is announcing Office Live Workspace, a free online tool...
F is for Federated identity Kelly Kavanagh, principal analyst at Gartner, said in a statement: "The ability to provide massively scalable processing, storage and bandwidth inherent in cloud computing will require security controls and functions to...