CRM Software White Papers

University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina

Overview The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly competitive market. The challenge was to make it easier for students to evaluate the university and apply and track the effectiveness of recruiting and marketing programs. The University of New Orleans integrated Oracle's PeopleSoft Enterprise Customer Relationship Management and PeopleSoft Enterprise Campus Solutions to streamline student administrative processes and improve productivity as well as allowed university staff to spend more time marketing the university and recruiting students to help increase enrollment.

Further White Paper Details
PublisherOracle File FormatPDF
Date PublishedFebruary 2009
FormatCase Studies   
Topics

Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...

When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World

With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...

View the HP Performance Center QuickStart data sheet

Find out how to implement HP Performance Center quickly to enable a performance COE.

  • Publisher:
  • HP

Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management

Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...


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