Security Management White Papers

Leading Provider of IT Solutions to the Telecom Industry Achieves ISO 20000

Overview The IT division supporting Tech Mahindra's Mumbai and Pune offices had in place a good mature set of ITIL Best Practices for few processes. ISO/IEC 20000 certification was achieved in support of a strategy of continuous improvement of IT services and alignment of IT service delivery and management to business need and also to give confidence to its clients for whom it does remote infrastructure management services. In order to maximize the internal effort and maintain business as usual support and delivery, Vyom labs provided various templates, work instructions, process book templates for ISO/IEC 20000 compliant process implementation accelerator.

Further White Paper Details
PublisherVyom Labs File FormatPDF
Date PublishedAugust 2008
FormatCase Studies   
Topics

Balancing Security Against Productivity

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Join the team from the Intel vPro Expert Center for an informative Webcast on the ROI savings and activation process for PCs with Intel® vPro™ technology and Microsoft System Configuration...

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This animated demo shows how vPro offers security and manageability on the chip.

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Video Case Study: Verizon UK

This video case study looks at how Chris Maylor, head of architecture services at Verizon UK, went about implementing vPro.


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