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Managing the Rise of Instant Messaging in the Workplace

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im

Overview Instant Messaging (IM) is fast becoming as ubiquitous as the e-mail in the workplace. Since its humble beginnings almost 10 years ago, when a company called Mirablis introduced a freeware called ICQ providing real-time interactive chat and file transfer functions, IM has moved rapidly out of the teenager's bedroom and into the enterprise at an alarming rate. For the non-believing IT managers out there, one quick way is to carry out a poll within your organization on the number of employees who have freeware IM running on their computers.

Further White Paper Details
Publisher	Dimension Data	File Format	PDF
Date Published	December 2007
Format	White Papers
Topics	IM

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