Customer Support Services White Papers
AppLabs Case Study: Royal Mail Group
Overview Royal Mail Group Ltd is the parent company of Royal Mail, Parcelforce Worldwide and Post Office Ltd. As more and more consumers use the internet for purchasing, research and customer service, organizations need to ensure that their websites can cope with high numbers of internet visitors. One of the main challenges faced by the Royal Mail is to ensure that the website is able to cope with the sheer volume of users, especially during peaks in customer usage, such as in the run up to Christmas, Mother's Day and Valentine's Day. Royal Mail engaged AppLabs to provide an on-going managed service for performance testing. This service included a high level management team, which provided consultancy and created the testing strategy, as well as overseeing its implementation.
| Publisher | AppLabs | File Format | |
|---|---|---|---|
| Date Published | April 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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