ROI - TCO White Papers
Gaining Business Value and ROI With HP Systems Insight Manager
Overview This paper presents results of an IDC study, sponsored by HP, to quantify the benefits, cost savings, and Return On Investment (ROI) that can be achieved by HP customers using HP Systems Insight Manager (HP SIM) software to help manage their IT infrastructure and operations. The study is based on standard IDC ROI methodology, which is used to calculate the costs of performing common IT administrative, operational, and support functions (both before and after implementing management software); determine the cost savings resulting from implementing the software; and calculate ROI metrics based on cost savings, gains in IT efficiency, and gains in user productivity.
| Publisher | IDG (International Data Group) | File Format | |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | White Papers | ||
| Topics | |||
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
The Role of the x86 Processors in the Virtualized, Energy-Contstrained Datacentre
This IDC White Paper analyzes the latest technology and market developments in the x86 server space, which has been significantly impacted by the spread of virtualization solutions and the rise...



