ROI - TCO White Papers

Gaining Business Value and ROI With HP Systems Insight Manager

Overview This paper presents results of an IDC study, sponsored by HP, to quantify the benefits, cost savings, and Return On Investment (ROI) that can be achieved by HP customers using HP Systems Insight Manager (HP SIM) software to help manage their IT infrastructure and operations. The study is based on standard IDC ROI methodology, which is used to calculate the costs of performing common IT administrative, operational, and support functions (both before and after implementing management software); determine the cost savings resulting from implementing the software; and calculate ROI metrics based on cost savings, gains in IT efficiency, and gains in user productivity.

Further White Paper Details
PublisherIDG (International Data Group) File FormatPDF
Date PublishedMay 2007
FormatWhite Papers   
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