Customer Support Services White Papers
Intervoice Gives Alaska Communications Systems the Flexibility to Move Fast
Overview When Alaska Communications Systems Group, Inc. ("ACS") was formed in May 1999, it was an amalgam of telecommunications and other companies providing a variety of services. Since then, ACS has continued to expand its services and coverage area through acquisitions and development of end-to-end communications solutions for their customers. The company needed customer self-service solution with the flexibility to integrate multiple contact points and a variety of back-end systems and grow for the future. ACS developed with Intervoice multichannel, standards-based platform, the Intervoice Voice customer self-service solution included call routing, and automated access to customer information.
| Publisher | Intervoice | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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