Resources Mgmt. White Papers

Systems Management in Education: A Best Practice Guide

Overview This white paper outlines best practices for IT professionals in K-12 schools and higher education environments. Based on real-life experiences at school districts and colleges, it outlines a series of best practices for IT professionals from IT professionals who have not only overcome these varied obstacles but have thrived, using IT as an enabler of their personal and their students' success.

Further White Paper Details
PublisherKACE File FormatPDF
Date PublishedNovember 2008
FormatWhite Papers   
Topics

The Journey Along an Information-Led Transformation

A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...

Best Practices for Translating Customer Satisfaction into Revenue

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

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Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

3 Strategies for Reducing IT Support Costs

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...


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